Frequently asked questions
We ship worldwide within 2 weeks from our office in Denmark at a flat $50 shipping fee, no matter where you are located. You will receive a tracking number by email when we ship your order.
All our products come with a 30-day trial guarantee: once your order is delivered to you, you have 30 days to test the mocap gear and decide if you want to keep it or send it back to us for a refund, no questions asked (please note that return costs for shipping are not covered).
Our mocap tools send their motion data to Rokoko Studio, from where you can record, export or stream the mocap data. Rokoko Studio is free to download and use on the basic features: recording and exporting of mocap data. Advanced features like real-time streaming to external 3D software with our plugin integrations require a “Plus” subscription (which is included in all our bundles for 1 year). You can see Studio pricing here.
Yes. For customs reasons, we are not able to ship Lithium power banks and WiFi routers, necessary to power and connect the Smartsuit Pro II and Smartgloves mocap tools to the Studio software. You likely already own such a powerbank and WiFi router, but if not here are battery recommendations and here are WiFi router recommendations.